FAQs
Registration and activation
How long does registration take?
Registration takes up to 15 minutes.
How long does the store check last?
Checking the store takes up to 24 hours.
Who can sign up for LiqPay?
Registration must be done by an authorized person of the company.
What phone number can I use to sign up?
The company is registered using the financial phone number of the company owner. Access to the company can be provided to any phone number.
From which countries can I accept payments?
From any country except those specified in this list.
What payment methods are available for payment?
LiqPay offers many different payment methods, including:
- by card details
- PrivatPay
- Apple Pay and Google Pay
- QR code
- invoice
More details about payment methods can be found in the «Products» section on the LiqPay website.
Can I accept payments in foreign currency?
Yes. When crediting, the amount in a foreign currency will be automatically converted into hryvnia.
Can I accept payments to a foreign currency account?
No, crediting is made only to the account in hryvnia currency.
Can I receive payments to the account of another bank?
Yes, the possibility to accept payments to an account of another bank is available. It as well should be noted that when accepting payments to an account of another bank:
- funds are credited once per 24 hours;
- funds are refunded to payers at the expense of future payments.
Can I accept payments on a personal card?
You can accept payments only to the accounts of individual entrepreneurs or legal entities.
Can I transfer the fee to the payer?
No. According to the rules of the International Payment Systems, it is forbidden to transfer the acquiring fee to the payer.
If you wish, you can set convenience fees. This fee may be charged to the payer.
Is it possible to reduce the LiqPay tariff individually?
The fee can be reviewed individually, depending on the turnover on the site.
Can the LiqPay service be connected if an individual entrepreneur or legal entity has no current account opened with PrivatBank?
If you have no individual entrepreneur or legal entit current account opened with PrivatBank but you want to connect the LiqPay service, please visit any PrivatBank branch to validate the company data without opening a current account with PrivatBank, and to sign the agreement on the provision of services in the LiqPay system with a manager.
You should bring the following documents:
- for an individual entrepreneur: passport, TIN;
- for a legal entity: passport and TIN of a company representative; фrticles (provisions) or a code on the provision of administrative services, founding agreement (if available)*; documents confirming the authorities granted to the persons with the right to dispose of accounts (a copy of the members (shareholders) general assembly minutes, an order on the appointment of a CEO and a chief accountant), signed by the CEO and sealed with the official stamp of the legal entity.
* We will make a photocopy of the agreement. And you will have the original version and a copy of the articles on paper medium.